Return Policy
Your satisfaction is our priority
Access Your Account
Log in to your customer account and go to your order history.
Select the Order
Find and select the order containing the product you want to return.
Generate the Return (RMA)
Check the products to return, explain the reason, and click "Make RMA return slip".
Pack and Ship
Securely pack the product in its original box and ship it to the provided address. You are responsible for return shipping costs.
Receive Your Refund
After verifying the product, we will process your refund within 5-7 business days via the original payment method.
- Product must be in perfect condition and without signs of use
- Must be returned in its original, undamaged packaging
- Must include all accessories, manuals, and documentation
- Return period is 14 calendar days from purchase
- Returns of activated software or licenses are not accepted
- Products with damaged or missing packaging
- Devices with obvious signs of use
- Products without original accessories or manuals
- Returns outside the 14-day period
- Activated software or custom products
Shipping Costs: Return shipping costs are the customer's responsibility, except in cases of defective products or shipping errors on our part.
Refund: Refunds will be issued via the same payment method used for the original purchase, once we verify the product's condition.
Defective Products: If the product has a manufacturing defect, the process will be handled through warranty. Contact support to initiate the process.